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Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you engage with our website (www.cohortlearning.com), or any derivative webpages thereof (hereinafter referred to as ‘site’ or ‘website’), availing of our Programs and Services, Online Communities, Open or Closed Groups or Social Platforms including but not limited to LinkedIn, Meta, Instagram, Twitter etc. and any other platforms that may be made available to you in the future including, but not limited to, Mobile Applications and Electronic Devices in connection with our Services. By accessing our platform or enrolling in our services, you agree to the terms outlined below.

 

1. Definition Clause

For the purpose of this agreement, the following terms shall have the meanings assigned to them below:

  • Learner: Refers to any individual who has enrolled in our programs or utilized our services after paying the applicable program fee. This includes individuals who express intent to enroll by paying the required token amount.

  • Platform: Encompasses our website, derivative webpages, online communities, private and public social groups, and any social platforms such as LinkedIn, Meta (Facebook and Instagram), Twitter, or other communication channels made available in connection with our services, both now and in the future.

  • Program Fee: The total payment required in advance to enroll in any of our programs or access other services offered.

  • Service: Refers to any offering made available on our platform, including but not limited to certification programs, demo sessions, consultations, workshops, webinars, in-person training sessions, or any similar service. It excludes any service rendered free of charge.

  • Token Amount: A partial payment of the program fee paid in advance to secure a booking and reserve a slot in any of our programs or services for a limited duration.

  • User: Refers to any individual who accesses, views, or interacts with our platform for the purpose of obtaining information about our services or for any other purpose.

 

 

2. Information Collection

We collect:

  • Personal Data: Name, email, contact details, payment information, etc.

  • Non-Personal Data: Browser type, interaction patterns, cookies, etc.

This data helps us deliver and improve services, communicate with users, and analyze platform performance.

 

3. Refund Policy

  • Program Fees: Fees must be paid in advance unless otherwise agreed. Access to programs is contingent on full payment.

  • Non-Refundable: Program fees and token amounts are non-refundable under all circumstances, including but not limited to dissatisfaction, non-usage, or a change of mind.

  • Exceptional Cases: Refunds will only be considered under exceptional circumstances at the sole discretion of Cohort Learning Space. Any approved refunds will be processed within 30 business days after approval.

 

4. Instalment Policy

In certain cases and at our sole discretion, Cohort Learning may permit learners to pay the program fee in instalments. The following conditions apply:

  • Payment Schedule: The program fee must be paid in full within the stipulated timeline agreed upon at the time of enrolment. The maximum number of instalments and their deadlines will be communicated by Cohort Learning.

  • Access to Services: Access to our services is contingent upon timely payment of each instalment. Failure to pay any instalment by the specified due date may result in restricted or revoked access to our programs and services until outstanding payments are cleared.

  • Auto-Debit Setup: To facilitate seamless payment processing, learners may be required to authorize an automated debit (NACH) for scheduled instalment payments.

  • Non-Compliance: If any instalment payment fails or remains unpaid after the due date, Cohort Learning reserves the right to suspend or terminate the learner's enrolment without further obligation to provide refunds or reinstatement.

 

5. Grievance Redressal Mechanism

For any concerns, complaints, or queries, please contact us at:

  • Email: cohortlearningspace@gmail.com

  • Response Time: We aim to address and resolve grievances within 7 business days.

  • Escalation: If your grievance remains unresolved, it can be escalated by mentioning the subject line as “Urgent: Escalation Request” in your email.

All complaints will be handled in compliance with applicable laws, including the Information Technology Act, 2000, and associated rules.

 

6. Content Ownership

All materials, including training content, visuals, and program designs, are the intellectual property of Cohort Learning Space. Reproduction, distribution, or unauthorized use is prohibited and may result in legal action.

 

7. Payment Terms

  • Payments are processed securely through third-party providers. We do not store your payment details.

  • Cohort Learning Space is not liable for third-party payment provider errors or losses.

 

8. Cookies

We use cookies to enhance website functionality and user experience. Users can disable cookies through browser settings if preferred.

 

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected on this page, and your continued use of our services constitutes acceptance of the revised terms.

 

10. Electronic Record Clause

These Terms and Conditions constitute an ‘electronic record’ within the meaning of the Information Technology Act, 2000, and the Information Technology (Intermediaries guidelines) Rules, 2011, and do not require physical or digital signatures.

 

Thank you for trusting Cohort Learning Space!

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