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Terms and Conditions

 This document serves as a legally binding agreement between you (hereinafter referred to as "the User," "you," or "your") and Cohort Learning Space (hereinafter referred to as "the Agency," "we," "us," or "our"). By accessing our website (www.cohortlearningspace.com), enrolling in our courses, or using our services, you agree to abide by the following Terms & Conditions along with our Privacy Policy and other policies that may be updated from time to time.

Definitions

  • Learner: Any individual who enrolls in any of our programs by paying the requisite fees.

  • Platform: The Agency’s website, social media platforms, or any other digital mediums used to deliver services.

  • Program Fee: The total amount to be paid in advance to access the courses or services offered by the Agency.

  • Service: Any educational program, including but not limited to individual and group sessions, workshops, or webinars.

  • Token Amount: A non-refundable part of the Program Fee paid to reserve a slot in a course.

  • User: Any individual who visits or interacts with the platform, either by enrolling or merely accessing information.

Access to Services

  1. Enrolment and Program Eligibility: Users must meet the eligibility criteria for specific programs as set forth by our advisors. Enrolment is confirmed upon payment of the full program fee or token amount.

  2. Session Scheduling:

  • Learners can choose their preferred days and times for sessions.

  • Confirmation of time slots is based on availability and operates on a first-come, first-served basis. Sessions will not be confirmed until full payment is received.

Session Rescheduling and Cancellations

  1. Standard Rescheduling: Sessions can be rescheduled with at least 24 hours' notice, subject to availability. Group sessions cannot be rescheduled.

  2. Emergency Reschedules: Learners are allowed four emergency reschedules with a minimum of 2 hours' notice. After exceeding this limit, additional missed sessions will be considered attended.

  3. Agency-Initiated Cancellations: If the Agency cancels a session due to unforeseen circumstances, it will be rescheduled at a mutually convenient time.

Content Ownership and Usage

All course materials, resources, and content provided during the course are the intellectual property of Cohort Learning Space and are protected by copyright laws. You may not reproduce, distribute, or use this content outside of personal learning unless specifically authorized by the Agency.

Payment and Refund Policy

  1. Program Fee: The full program fee must be paid in advance unless a token amount arrangement is made. Access to sessions will be restricted until the outstanding balance is settled.

  2. Refund Policy: Full refund if you choose to withdraw after 2 sessions. No refunds are offered beyond 3 sessions. Program fees are non-refundable after 3 sessions under any circumstances, including but not limited to dissatisfaction or lack of usage. Once a token amount is paid, it is also non-refundable.

  3. Installments: The Agency may, at its discretion, allow payment in installments. If an installment is missed, the Agency reserves the right to revoke access to the program until the outstanding payment is cleared.

Mode of Payment

All payments are processed via third-party payment providers, and users agree to their respective terms. The Agency is not responsible for any data stored by these providers. Additional transaction or currency exchange fees may apply depending on your location.

Program Duration

The standard duration of each program is 3 months, consisting of 24 sessions. A grace period of 3 weeks may be granted for completion. After this period, access to the course will expire.

Session Recordings

Sessions may be recorded for internal purposes, such as quality assurance or training, but this will only be done with the Learner's consent.

Grievance Redressal Mechanism

If you have any queries or complaints regarding the use of our platform, including reporting any violations of these terms, please reach out to us at cohortlearningspace@gmail.com. We will address your concerns in accordance with the provisions of the Information Technology Act, 2000, and the rules framed under it.

These Terms and Conditions constitute an ‘electronic record’ as defined by the Information Technology Act, 2000, and the Information Technology (Intermediaries Guidelines) Rules, 2011, and do not require physical or digital signatures.

 

By using our services or enrolling in our programs, you acknowledge and agree to these Terms & Conditions.

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