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Terms & Conditions

Terms & Conditions

Effective Date: 23 September 2026
 

This agreement outlines the Terms and Conditions governing your interaction with Cohort Learning Space, a brand operated by Ariven Learning Space Pvt. Ltd. (referred to as "Cohort," "we," "our," or "us"), whether by visiting our platform, enrolling in our programs, or using our services.

By accessing our website (www.cohortlearningspace.com), registering for a course, or engaging with any part of our platform, you agree to be legally bound by these Terms, our Privacy Policy, and all applicable policies as updated from time to time.
 

1. Definitions

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  • Learner: An individual who registers and pays for any educational program offered by Cohort.

  • User: Anyone who accesses our website, platform, or services, whether as a paying participant or a visitor.

  • Platform: All digital channels owned or managed by Cohort, including websites, apps, and social media platforms.

  • Program Fee: The total monetary amount payable to access any of our services or courses.

  • Token Amount: A partial payment made to reserve a course slot.

  • Services: Any offering by Cohort, including live classes, group sessions, webinars, training modules, and workshops.
     

2. Enrollment & Access
 

  • Eligibility: Enrollment is subject to eligibility criteria communicated by Cohort. Final admission rests on our discretion.

  • Onboarding: Learners are required to complete the applicable intake or onboarding form, review, sign and submit the Memorandum of Agreement, complete payment as per the agreed payment plan, and confirm preferred session days and time slots, subject to trainer availability.

  • Confirmation: Enrollment and scheduling are confirmed only after the applicable payment (full payment, or token payment where applicable) and onboarding requirements have been completed. No sessions will be reserved or delivered until then.

  • Scheduling: Learners may select their preferred time slots, which are subject to availability and operate on a first-come, first-served basis.


3. Session Policies
 

3.1 Rescheduling & Cancellations
 

  • Standard Rescheduling: General rescheduling requests must be made at least 24 hours in advance and are subject to availability.

  • Emergency Reschedules: Up to three (3) emergency reschedules per program may be allowed with at least one (1) hour's notice.

  • Late Requests: Requests made less than one (1) hour before the session, or after the session has started, will be treated as an attended session.

  • Cancellations by Cohort: Sessions cancelled by Cohort or the assigned trainer will be rescheduled and will not be counted as attended.


3.2 Attendance
 

Learners are expected to join sessions on time. Learners arriving more than 10 minutes after the scheduled start time will be considered late, and the session may be closed and marked as attended. In such cases, the session will not be rescheduled or repeated, and no replacement session will be provided.


3.3 Communication
 

Session links and scheduling updates may be shared through Google Calendar, WhatsApp, email or other designated communication channels. Learners are responsible for checking these channels and communicating any planned absence or scheduling conflict in advance.


3.4 Session Days and Operating Hours
 

Sessions are generally offered Wednesday through Sunday, between 10:00 AM and 7:30 PM IST, subject to trainer availability. Regular sessions and routine communication are not scheduled on Mondays, Tuesdays or public holidays, unless otherwise agreed.


4. Content Usage, Ownership & Confidentiality
 

All course content, session materials, and intellectual property remain the sole property of Cohort Learning Space.

Learners may use materials only for personal, non-commercial purposes. Reproduction, sharing, or redistribution without written consent is prohibited.

Learners agree to maintain the confidentiality of proprietary and non-public information shared during the program, including training materials, frameworks, curriculum, methodologies, session content and information relating to other learners.
 

5. Payment Terms
 

  • Program Fee: Must be paid in full in advance unless an installment plan is agreed upon.

  • Token Amount: Treated in line with the Refund Policy in Section 7.

  • Installments: If permitted, payment schedules must be strictly adhered to. Where a payment remains outstanding for more than seven (7) days, we may pause sessions and access to program resources until the outstanding amount is cleared. Any revised payment arrangement must be agreed to by Cohort in writing.

  • Mode of Payment: Payments are processed through secure third-party providers. Additional transaction or conversion fees may apply depending on your bank or location.
     

6. Program Duration & Validity
 

Each program has its own defined duration and total number of sessions. Learners must complete the core program within the standard validity period communicated at enrollment, together with an additional three (3) week grace period. After expiry of the applicable validity period, unclaimed sessions may expire.

Where complimentary bonus sessions are included in a Learner's program, they must be used within six (6) months from the date of the Learner's last completed core session, unless otherwise communicated in writing. Bonus sessions are non-transferable and non-refundable.
 

7. Refund Policy
 

All enrollments are final once confirmed.

Where a Learner has been specifically enrolled under Cohort's Early Impact Guarantee, the guarantee terms communicated at the time of enrollment will apply. Subject to those terms, if the Learner completes the specified guarantee-period sessions and determines that they have not gained any new learning from the program, the eligible program fee may be refunded in accordance with the applicable guarantee terms.
 

8. Session Recordings
 

Sessions may be recorded, with the Learner's knowledge, for quality assurance, trainer development, learner progress review and program improvement.

Recordings will be used for internal or authorised business purposes and will not be publicly shared by Cohort without the Learner's consent, except where permitted or required by applicable law. We may also use transcription or AI-assisted note-taking tools to create transcripts, summaries and notes from recorded sessions. Recordings, transcripts and notes are handled in line with our Privacy Policy.
 

9. Conduct Expectations
 

Learners are expected to attend sessions on time, participate respectfully, complete agreed assignments and maintain professional conduct during all interactions.

Cohort may suspend or terminate enrollment in cases of serious misconduct, harassment, repeated non-cooperation or material breach of these Terms or the Memorandum of Agreement. Unless otherwise required by applicable law or the applicable refund policy, termination due to the Learner's breach will not entitle the Learner to a refund.
 

10. Disclaimers & Force Majeure
 

While we strive for high educational standards, we do not guarantee specific outcomes such as job placement, certifications, or fluency. Learning outcomes vary by individual effort and context. We are not liable for third-party platform downtimes or connectivity issues affecting session delivery.

Neither party shall be liable for delays or non-performance caused by circumstances beyond reasonable control, including natural disasters, pandemics, war, government restrictions, major technical failures or widespread power or internet disruptions. The affected party will take reasonable steps to resume performance. If the disruption continues for more than 30 days, either party may terminate the enrollment, subject to settlement of amounts already due and any applicable refund provisions.
 

11. Termination of Access
 

Cohort reserves the right to suspend or terminate access to any user in cases of:

  • Violation of terms

  • Non-payment or fraudulent activity

  • Breach of conduct policies
     

12. Updates to Terms
 

These Terms & Conditions may be modified periodically. The updated version will be published on our Platform with the revised effective date. Continued use of our platform and services after an update signifies your acceptance of the revised terms. We encourage you to review this page regularly.


13. Grievance Redressal
 

For concerns, feedback, or complaints, please contact our Grievance Officer:

Grievance Officer: Rounak
Phone: +91 8777208242
Email: info@cohortlearningspace.com

Ariven Learning Space Pvt. Ltd.
Registered Office: 132 A, S.P. Mukherjee Road, Kalighat, Kolkata, West Bengal 700026, India

We commit to addressing issues in accordance with the Information Technology Act, 2000, and its associated rules. Privacy-related concerns are also covered in Section 10 of our Privacy Policy.
 

14. Legal Compliance, Governing Law & Jurisdiction
 

This electronic document is governed under Indian law and is legally valid under the Information Technology Act, 2000. It does not require a physical or digital signature.

Subject to applicable mandatory legal requirements, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.
 

15. Acceptance
 

By accessing our platform or enrolling in any course, you confirm your acceptance of these Terms & Conditions and agree to be bound by them in full.

Learners enrolled in a program also sign a Memorandum of Agreement with Ariven Learning Space Pvt. Ltd. If there is any inconsistency between these Terms and the signed Memorandum of Agreement, the signed Memorandum of Agreement will prevail for that Learner's program.
 

16. Copyright Policy
 

16.1 Ownership of Content
 

All content provided by Cohort Learning Space, including but not limited to course materials, lesson plans, session recordings, assessments, handouts, presentations, designs, website content, logos, branding, and social media materials, is the exclusive intellectual property of Cohort and is protected under Indian copyright law and international treaties.
 

16.2 Permitted Use
 

Learners and users are granted limited, non-exclusive, non-transferable, and revocable access to content solely for their personal, non-commercial educational use. Any reproduction, modification, distribution, republication, or public display without prior written consent is strictly prohibited.
 

16.3 Prohibited Actions
 

Users shall not:

  • Share, sell, or distribute content to third parties.

  • Record, reproduce, or transmit sessions without prior written permission.

  • Use the content for teaching, commercial training, or public dissemination.
     

16.4 Violation and Enforcement
 

Any unauthorized use of Cohort's content will constitute a violation of these Terms and may result in:

  • Immediate suspension or termination of access

  • Legal action, including claims for damages and injunctive relief
     

16.5 Reporting Infringement
 

If you believe any of our intellectual property has been used in violation of copyright, please contact us at info@cohortlearningspace.com with the subject line: "Urgent: Copyright Violation Report."
 

16.6 Policy Updates
 

We may update this policy periodically. Continued use of our platform implies acceptance of the most current version.
 

Last Updated: 23 September 2026

Ariven Learning Space Pvt. Ltd.
Operating Cohort Learning Space

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